RETURN POLICY
We want you to love MIILS, but if you're not completely satisfied with your first purchase, we offer a 30-day happiness guarantee for first time purchases. You can return your order for a full refund to the original payment method (minus outbound shipping charges and return label fees) within thirty 30 days from the date of purchase.
To start a return, please send us a note here including your order number and reason for your return. Our team will issue a return label and process your refund (minus shipping charges) as soon as we receive the items.
REFUND ELIGIBILITY & CONDITIONS
- Item(s) must be unopened, sealed, and in their original condition.
- Item(s) must be returned using a traceable and insured shipping method*. We are not responsible for lost or uninsured returns.
- The product(s) must have been purchased directly from drinkmiils.com.
- Returns must be postmarked within 30 days of the original ship date. No exceptions.
- Refunds will be issued based on the number of qualifying pouches returned. Example: If 7 out of 8 pouches are returned and meet all conditions, a refund will be issued for 7 pouches only.
- Shipping and handling fees are non-refundable, and customers are responsible for return shipping costs.
- Packages marked Cash on Delivery will not be accepted.
- Refunds are issued back to the original form of payment.
- Repeated refund requests from the same customer are not allowed.
- We do not offer exchanges at this time.
- We reserve the right to refuse any refund/return if abuse is suspected. Any refund requests outside the scope of this policy will be handled at our team’s discretion.
*Please note that if you send return items to an incorrect address without seeking return instructions from us, we cannot take responsibility for refunding or reshipping those products.
SUBSCRIPTION REFUNDS
For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.
INCORRECT OR DAMAGED ORDERS
Sorry this happened! We will try to make it right for you, don't worry. If you receive an incorrect or damaged order, please send an email at hello@drinkmiils.com within 2 days of receiving your order. We’ll take it from there and ensure you're taken care of.